Trans Emirates Property LLC

Privacy Policy

Last Updated: 13th January 2026

1. Introduction

Trans Emirates Property is a real estate company operating within the United Arab Emirates, committed to providing comprehensive and reliable services in the property sector. This Privacy Policy outlines the practices and procedures adopted by Trans Emirates Property concerning the collection, use, and protection of personal data. The purpose of this policy is to inform users about how their personal information is handled by Trans Emirates Property in accordance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the UAE and relevant international data protection standards. Trans Emirates Property places a high priority on protecting the privacy of individuals and ensuring the confidentiality and security of their personal information. This document reflects our dedication to maintaining transparency and trust in our processing of personal data.

2. Scope of this Privacy Policy

This Privacy Policy applies to all individuals whose personal data is processed by Trans Emirates Property. This includes, but is not limited to, visitors to our website, clients who engage our real estate services, and potential clients who express interest in our offerings. The policy governs the collection, use, storage, and disclosure of personal data by Trans Emirates Property, regardless of the method of collection. This encompasses processing carried out through our company website, any mobile applications we may operate, and offline interactions, such as in-person meetings or phone communications. The Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data applies to the processing of personal data through electronic systems or other means, and to data subjects residing in the UAE, as well as controllers and processors located inside or outside the UAE if they are processing data of subjects within the UAE. Therefore, the scope of this Privacy Policy is intended to be comprehensive, covering all data processing activities undertaken by Trans Emirates Property.

3. Information We Collect

Trans Emirates Properties collects various categories of personal data from users to facilitate the provision of our services and to enhance user experience. These categories include:

Personal Identification Information: This includes details such as name, address, email address, phone number, date of birth, and, where necessary for real estate transactions, Emirates ID or passport details. The definition of personal data under UAE law is broad, encompassing any information that can directly or indirectly identify a natural person through identifiers such as name, identification number, or online identifiers.
Contact Information: This typically includes the user’s email address and phone number, which are essential for communication regarding our services and inquiries.
Demographic Information: We may collect information such as age, gender, and nationality, particularly as these may be relevant to certain real estate regulations or service offerings.
Property Preferences: To better serve our clients, we collect information about their preferences, such as the types of properties they are interested in, their budget, and preferred locations.
Usage Data: When users interact with our website, we automatically collect information about their usage, including the pages they visit, their search queries, the time they spend on the site, and the links they click. We also collect their IP address, browser type, operating system, and device information. This data helps us improve our website’s performance and tailor our services to user needs.
Communication Data: We maintain records of our correspondence with users, including emails, phone call logs, and chat logs, to ensure effective communication and service delivery.
Marketing and Communication Preferences: We collect information about whether users have consented to receive marketing communications from us, allowing us to respect their preferences.
Financial Information: For users engaging in property transactions, we may collect financial information such as bank details and payment information. We emphasize the secure handling of such data and compliance with relevant financial regulations. It is important to note that the PDPL provides exemptions for banking and credit data that is subject to specific legislation. However, any financial information directly handled by Trans Emirates Property will be protected accordingly.
Sensitive Personal Data: In specific scenarios, we may need to collect sensitive personal data, such as data revealing ethnic origin, particularly if required by certain property ownership regulations. Such data will only be collected and processed with explicit consent and when strictly necessary and legally permissible. The definition of sensitive personal data under UAE law includes details about racial or ethnic origin, religious beliefs, and health.

4. How We Collect Your Information

Trans Emirates Property employs various methods to collect personal data from users. These methods include:

Direct Interactions: Users may provide information directly to us when they fill out forms on our website, such as contact forms, property inquiry forms, or registration forms. They may also provide information when they communicate with us via email, phone, or in person with our representatives.
Automated Technologies or Interactions: When users browse our website, we automatically collect certain information through the use of cookies and other tracking technologies, as further detailed in section 14 of this policy.
Third-Party Sources: In some instances, we may receive information about users from third-party sources, such as property portals, lead generation services, or social media platforms. This is only done when legally permissible and with appropriate notice provided to the users.

In all our data collection practices, Trans Emirates Property adheres to the principle of data minimization. This means we will only collect personal data that is necessary for the specific purposes outlined in this Privacy Policy. This principle, which is fundamental to both UAE and international data protection laws, ensures that we do not gather excessive or irrelevant information from our users.

5. Purposes of Processing Your Personal Data
Trans Emirates Property collects and processes users’ personal data for specific and legitimate purposes, aligning with the principle of purpose limitation. These purposes include:

To provide our core real estate services, which involve offering property listings and assisting clients with the processes of buying, selling, or renting properties.
To effectively respond to inquiries from users and provide comprehensive customer support.
To personalize the user experience on our website, ensuring that the content and services are tailored to individual preferences.
For marketing purposes by Trans Emirates Property, which includes sending promotional emails, newsletters, and updates about new properties or services that may be of interest to users. It is important to note that this information will be used solely for our own marketing endeavors.
To continuously improve our website and the range of services we offer, based on user interactions and feedback.
To analyze website usage patterns and trends, which helps us understand how users interact with our platform and identify areas for improvement.
To ensure compliance with applicable legal and regulatory requirements to which we are subject.

For internal business administration purposes, such as maintaining records and managing our operations effectively.

Trans Emirates Property is committed to ensuring that personal data is not processed at any later time in a manner that is incompatible with the clear and specific purposes for which it was collected. This aligns with the requirements of the PDPL, which mandates that personal data must be collected for a specific purpose and not processed subsequently in a way that contradicts that original purpose.

6. Legal Basis for Processing
The processing of personal data by Trans Emirates Property is based on several legal grounds as outlined in the PDPL. These include:

Consent: We rely on the explicit and informed consent of users to process their personal data for specific purposes, particularly for sending marketing communications and for the processing of any sensitive personal data. Users have the right to withdraw their consent at any time, and we provide clear mechanisms for them to do so. Under the PDPL, the processing of personal data is prohibited without the data subject’s consent, except in specific circumstances.
Necessity for Contract Performance: We may process personal data where it is necessary for the performance of a contract to which the user is a party or to take steps at the request of the user prior to entering into a contract, such as facilitating property transactions.
Compliance with Legal Obligations: We may process personal data when it is necessary for compliance with a legal obligation to which Trans Emirates Property is subject.
Protection of Legitimate Interests: We may process personal data where it is necessary for the legitimate interests pursued by Trans Emirates Property or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. However, it is important to note that the PDPL has a more limited scope for reliance on legitimate interests compared to some other international legislation like the GDPR. We carefully consider and document any processing based on legitimate interests to ensure compliance with the PDPL.
Other Lawful Bases: Article 4 of the PDPL also outlines other specific cases where processing may be permitted without consent, such as when it is necessary to protect the public interest or the interests of the data subject.

7. Marketing Communications
Trans Emirates Property is committed to responsible marketing practices and ensures that personal data is used for direct marketing purposes only with the explicit consent of the user. We will only send marketing communications, such as promotional emails, newsletters, and information about new properties or services, to individuals who have affirmatively agreed to receive such communications. This requirement for explicit consent is in line with UAE law, which mandates that organizations may only use personal data for marketing purposes with the data subject’s consent.

Users who have provided their consent to receive marketing communications may opt-out at any time. We provide clear and easily accessible instructions on how to unsubscribe from our marketing lists. Typically, this can be done by clicking on the “unsubscribe” link provided in our marketing emails or by contacting Trans Emirates Property directly through the contact information provided in section 15 of this policy. This right to opt-out is guaranteed under UAE law, which gives data subjects the right to object to and stop the processing of their personal data if it is for direct marketing purposes.

Our marketing practices also adhere to other relevant UAE regulations governing electronic communications, such as the Telecommunications Law and the Consumer Protection Law. These laws also emphasize the need for consent for marketing communications and aim to protect consumers from unsolicited electronic messages.

8. Data Sharing and Disclosure
Trans Emirates Property firmly states that we will not sell users’ personal information to other companies. The sharing or disclosure of personal data will only occur under limited circumstances and solely for purposes related to Trans Emirates Property’s operations, ensuring compliance with the PDPL’s requirements for such disclosures. These circumstances may include:

Service Providers: We may share personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services on our behalf. These providers may include entities offering IT support, marketing assistance, or analytics services. We ensure that these service providers are contractually obligated to protect the data and use it only for the agreed purposes.

Legal Requirements: We may disclose personal data if required to do so by law, in response to a court order, or when we receive a valid request from a government authority.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, personal data may be transferred to the acquiring entity as part of the assets being transferred. In such cases, users will be notified of the transfer and any changes to the processing of their personal data.

Protection of Rights: We may disclose personal data when we believe it is necessary to protect the rights, property, or safety of Trans Emirates Property, our users, or others.

Any sharing of personal data with third parties will be conducted in accordance with the PDPL’s core principles of fairness, transparency, and purpose limitation. This ensures that any data disclosed is used only for legitimate and specified purposes.

9. International Data Transfers
If Trans Emirates Property needs to transfer personal data outside the United Arab Emirates, we will ensure that such transfers comply with the requirements of the PDPL. This may involve transferring data to countries that have been recognized by the UAE Data Office as having an adequate level of data protection. Alternatively, we will implement appropriate safeguards to protect the data, such as entering into standard contractual clauses with the recipients of the data or obtaining the explicit consent of the data subject for the transfer. Data subjects have the right to be informed about the protection measures that are in place for any cross-border processing of their personal data.

10. Data Security
Trans Emirates Property has implemented robust technical and organizational measures to protect users’ personal data from unauthorized access, use, disclosure, alteration, or destruction, in accordance with Article 5 of the PDPL. These measures include the use of encryption to protect data during transmission and at rest, pseudonymization techniques where appropriate, strict access controls to limit who can access personal data, the deployment of firewalls and other security technologies, the use of secure storage facilities, and the regular conduct of security audits. We also provide training to our employees on data protection practices to ensure that personal data is handled responsibly. In the event of a data breach that is likely to result in a risk to the privacy, confidentiality, or security of personal data, we have procedures in place to address and report such breaches in accordance with Article 23 of the PDPL. While we strive to protect personal data using commercially reasonable means, users acknowledge that no method of transmission over the internet or electronic storage is entirely secure, and there is an inherent risk involved in transmitting information online.

11. Data Retention
Trans Emirates Property will retain users’ personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes the period required for the provision of our services, for marketing purposes where ongoing consent has been provided, to comply with legal and regulatory obligations, and for maintaining necessary business records. The specific retention period for different types of personal data will depend on the purpose of collection and applicable legal requirements. Users have the right to request the erasure of their personal data, also known as the “right to be forgotten,” under certain circumstances as outlined in the PDPL.

12. Your Data Protection Rights under UAE Law

Under the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, individuals have several rights regarding their personal data :

Right to Access: You have the right to request access to your personal data that we hold and to obtain information about how it is being processed.
Right to Rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
Right to Restrict Processing: You have the right to request the restriction of the processing of your personal data in specific situations, such as when you contest the accuracy of the data or when the processing is unlawful.
Right to Object to Processing: You have the right to object to the processing of your personal data on grounds relating to your particular situation, including the right to object to processing for direct marketing purposes.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller without hindrance.
Right to Withdraw Consent: Where the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Object to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the information provided in section 14. You also have the right to lodge a complaint with the UAE Data Office if you believe that your data protection rights have been violated.

13. Cookies and Other Tracking Technologies
Our website uses cookies and other tracking technologies such as web beacons and pixels to enhance user experience and analyze website traffic. These technologies help us recognize your browser and capture certain information. We use different types of cookies, including essential cookies that are necessary for the website to function properly, functional cookies that remember your preferences, analytical cookies that help us understand how users interact with our website, and marketing cookies that are used to deliver targeted advertising. The purposes of using these technologies include improving our website’s functionality, personalizing your experience, analyzing website traffic patterns, and delivering relevant advertisements to you. You have the ability to manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings. You can typically find these settings in the “options” or “preferences” menu of your browser. Additionally, our website may include a cookie consent banner that allows you to customize your preferences regarding the use of cookies.

14. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us:

Trans Emirates Property: UAE, Abu Dhabi – Muroor road H.H Sheikh Mohammad bin Zayed building office No. 103, P.O Box 6651
Email Address: info@tepuae.com
Phone Number: +971 02 777 5222

If Trans Emirates Property has appointed a Data Protection Officer (DPO) as required under Article 10 of the PDPL for organizations engaged in high-risk processing or large-scale processing of sensitive data, their contact information would be provided here.

15. Updates to this Privacy Policy
Trans Emirates Property may update this Privacy Policy periodically to reflect changes in legal or regulatory requirements, our business practices, or the way we process personal data. We will notify users of any material changes to this policy by posting a prominent notice on our website or by sending an email to the email address we have on file. We encourage you to review this Privacy Policy regularly for any updates. The “Last Updated” date at the beginning of this Privacy Policy will indicate when the latest changes were made.